Tri-Counties Regional Center
Organizational Excellence - Going from Good to Great!
Person Receiving Services
Overview
Organizational Change Through Person-Centered Thinking
TCRC's leadership in the use of Person-Centered Thinking tools and philosophy in all work for and with persons served as well as through all aspects of organizational activities has resulted in real and acknowledged momentum, especially over the last three years, 2004-2007.
Organizational cultural change initiatives such as developing and leading the effort for alternatives to day services locally and in Sacramento, as well as communicating with colleagues state-wide about these efforts, have resulted in a vibrant and progressive environment at TCRC.
Omar Noorzad PhD, Executive Director, spoke to these issues in a presentation in February 2007 at the ARCA conference in San Diego CA. To earn more, download his presentation "Good To Great" (14MB PowerPoint).
Person-Centered Thinking
TCRC's Person-Centered Thinking Initiative is described in this document: Person-Centered Thinking Culture Change Initiative (600K PDF)
Services and Satisfaction Survey
TCRC administers a satisfaction survey annually. See the executive summaries for the last two years. Requires link with G/OD/Strate Plan 2004-2006/OPS performance Reports 0406/Services and Support Survey
TCRC Training and Development Plan
This plan focuses on the training needs for Orientation of new employees, In-service and continuous improvement modules with topics such as mandated reporting, health topics, interpersonal skill development of managers, team building with the use of tools such as the Myers/Briggs Inventory.
Person-Centered Thinking Introductory sessions for the community of stakeholders of TCRC as well as a training track for coaches and mentors are planned over the next five years in this comprehensive training and development plan.