Job Title: Service Coordinator II, Enhanced Service Coordination Bilingual Required
Job Summary: Within a team environment, provides person-centered consultation, advocacy, resource information and service coordination for people with developmental disabilities who require more involved and specialized assistance.
The position will collaborate with the Person-Centered Practices Specialist to ensure knowledgeable and use of person-centered planning, and how it applies to supporting this specific group of people and families.
This position will collaborate with the Benefits Specialist and the Multi-Cultural Specialist to ensure they are using innovative approaches to service coordination and accessing generic resources.
Specific Job Duties:
1. Manage a 1:40 caseload ratio currently served by TCRC with the low POS and/or no POS expenditures.
2. Utilizing a Person-Centered approach to the Individual Program Plan Process, will work to identify barriers in accessing services and supports; to enhance relationship between individual/family and TCRC; to empower individuals and families to partner with TCRC and other community agencies and to assist in identification of new resources that are culturally relevant to their community.
3. Works in collaboration with the PCP Specialist, Cultural Specialist, Self-Directed Services team and other TCRC Departments to identify innovative approaches to service coordination.
4. Using PCP strategies will be responsible for the development and implementation of the individual’s IPP, progress reports, annual reviews, and quarterly in person reviews.
5. Provides follow-up, reassessments, and periodic review of individual’s progress and program effectiveness.
6. Adheres to the agency mission, philosophy and core values.
7. Assists in locating and developing natural supports.
8. Initiates the purchase of vendored and generic services and closely monitors service delivery. As well as assists in navigating state-wide systems such as Departments of Managed Health Care, Social Services and Rehabilitation.
9. Keeps abreast of state and federal regulations, agency policy and procedure and guidelines related to services for individuals. Acts as an advocate on social, legal, education, mental health and/or forensics issues related to the individual.
10. Participates in outreach and represents the agency in community meetings and events.
11. May conduct public presentations regarding regional center services and activities.
12. May serve on intra-agency and/or inter-agency committees.
13. May participate in data gathering and analysis activities
Primary Job Functions:
1. Conduct strength-based assessments that communicate an understanding of the unique issues facing family members.
2. Involve individuals we serve and family in all aspects of person-centered planning and support activities.
3. Design, document, implement and monitor services and supports in a timely manner.
4. Routinely contact individuals and families to answer emerging questions, quarterly in-person review meetings and annual IPP or IFSP meetings.
5. Facilitate planning team progress, identifying outcomes, needed services and supports. Ongoing data collection.
6. Develop and maintain a network of vendors and community agencies.
7. Provide relevant information and training about developmental disabilities, services and resources.
8. Use effective communication and interpersonal skills that consistently respect children and adults with developmental disabilities and their families of varying cultural backgrounds.
9. Demonstrate an operative knowledge of family/natural support and private/public resources and integrate these into service planning resulting in community-based outcomes.
10. Demonstrate an operative knowledge about developmental disabilities and how families are impacted.
11. Demonstrate an operative knowledge of a variety of approaches to intervention and support.
12. Demonstrate an operative knowledge of entitlement and benefit programs.
13. Demonstrate an operative knowledge of the Tri-Counties Regional Center system, the legal system, individual civil rights and overall advocacy.
14. Work in a cooperative and collaborative manner as a team member.
15. Develop and maintain good relationships with community representatives.
16. Participate in professional growth and development through attendance at in-service and other training activities, conferences and other job-related agency approved events.
17. Conduct all activities in a professional and ethical manner.
18. Additional or different functions may be assigned from time to time.
Knowledge, Skills, and Abilities:
• Knowledge of developmental disabilities
• Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations in a variety of situations including excellent group facilitation skills.
• Awareness of entitlement and benefit programs and of public benefit programs
• Problem-solving ability
• Ability to make verbal and written presentations to groups
• Organizational and time management skills
• Ability to work independently and within a team
• Responsive to supervision
• Able to understand and adhere to applicable laws, regulations, policies and procedures
• QIDP required
• Reliable transportation or equivalent means of transportation, insured vehicle. This position will require regular travel outside of their home office’s catchment area and can include occasional travel to state or national meetings.
• Master’s or bachelor’s degree in human services field or a related area required. 2 years of applicable experience in mental health or social work preferred.
• 2 years’ experience case management within a related field preferred.
• 1 year experience with individuals with developmental disabilities preferred.
• Experience in using Person Centered Thinking (PCT) and Person-Centered Planning (PCP)
• Bilingual and bicultural English/Spanish – Required.
• Professional and lived experience in working with families from diverse cultural, linguistic, and socio-economic backgrounds.
Adequate manual dexterity and coordination for operation of a computer and other standard office equipment is required for this position. The ability to sit at a workstation for long periods of time, the ability to read, write and comprehend large amounts of written material such as reports and regulations, use the telephone, and communicate via electronic mail are all required on a daily basis. The ability to travel to another work-site location is absolutely required on a daily basis. The ability to stand, sit or walk for moderate distances on uneven terrain is also required on a daily basis.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or control and reach with hands and arms. The employee frequently is required to stand, sit, walk, push, pull, kneel, stoop, bend, and squat. The employee must frequently lift and/or move up to 10 lbs and infrequently up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Each of these physical tasks is an essential function of the position.
To apply for this job please visit tri-counties.hiringplatform.com.