Values and initiatives
Our motto is “Person Centered in All We Do”. Here are a few principles, values and initiatives that guide our work.
Person-centered philosophy
- We recognize everyone’s unique strengths, gifts, talents, skills and contributions.
- We treat everyone with dignity and respect.
- We support the individuals we serve, and their circles of support, in having opportunities to make informed decisions and to have self-direction of their own lives.
Diversity, equity, and inclusion
- We believe everyone should be seen, heard, valued, and empowered to succeed.
- We promote a culture of inclusion and belonging that strengthens open, honest, and meaningful relationships.
- We listen and engage without judgment and collaborate effectively with people of diverse backgrounds and cultures.
- We embrace differing perspectives to make better decisions.
Partnership
We believe success is best achieved by collaborating and growing with our partners; including the people we serve, their circles of support, our staff, our service providers, community leaders, local and state legislators and others who share our commitment to the vision of the Lanterman Act.
Accountability and transparency
We are dedicated to listening and receiving feedback from our community.
- We provide accurate and comprehensive information to our community about how POS funds are spent.
- We value fiscal responsibility and the effective use of resources.
Mission
TCRC provides person and family-centered supports for individuals with developmental disabilities to maximize opportunities and choices for living, working, learning, and recreating in the community.
Vision
Persons with developmental disabilities live fully and safely as active and independent members of their community.
Code of ethics
We pledge to set the standard for professional conduct by acting ethically and with integrity in all matters. Acting ethically builds credibility, both within our organization and throughout the community within which we operate. The Board of Directors and all employees are committed to making TCRC an organization that delivers the highest possible value for the people we serve and our community.
We will accomplish this with integrity by living by the values in our Code Of Ethics:
- Saying what we mean and meaning and doing what we say in a manner consistent with our core values
- Setting this standard to make a positive difference in the lives of the people we serve, and thereby in the lives of their families, our staff and our community partners
Values
Trustworthiness
We will be truthful in all our dealings, and honest and forthright with one another and with the people we serve, their families, and our community partners. We will be sincere and candid, and have integrity in all our dealings. We will be reliable and avoid unclear and unwise commitments, and bad faith excuses.
Respect
We will treat one another with dignity and fairness, appreciating our diversity and the uniqueness of the people we serve, our employees, and our community partners. We will be civil, courteous, and decent, exercising authority in a responsible way. We will tolerate differences of opinion and belief. We will honor the time of others as much as our own, and we will acknowledge the inherent worth and dignity of all people.
Responsibility
We will be accountable, and we will support people in having the highest quality of life possible by promoting choice, freedom and independence with consideration for their health and safety. We will be committed to organizational excellence by providing and exhibiting leadership in our field, by ensuring that we act with diligence in all we do, by seeking ways to improve our work, by modeling collaboration and teamwork, and by producing and delivering consumer-driven services with expected outcomes in a timely manner at a fair cost. We will be current in our professional knowledge and thorough in our work. We will honor our commitments, and show self-restraint when necessary.
Fairness
We will respect and protect individual rights, and to treat all people equally. We will follow all laws and regulations. We will have an open, impartial and prompt dispute resolution process. We will be fair and impartial in our dealings with the people we serve, our employees, and our community partners. We will report concerns, including violations of laws, regulations, ethical values and organizational policies, and we will seek clarification and guidance when in doubt.
Caring
We will show care, compassion, and empathy towards the people we serve and their families, and have a genuine concern about the welfare of our co-workers and community partners. Apart from showing gratitude, appreciation and support for each other, we will admit our mistakes, and resolve to avoid similar mistakes in the future. We will return gestures of reconciliation.
Civic Responsibility
We will work in partnership with our partners in service to our community, making family and community paramount, and acting with pride and confidence in our community as representatives of TCRC.
Commitments
Uphold the law:
By conducting our business dealings in accordance with all applicable laws and regulations, recognizing that compliance with the law does not comprise our entire ethical responsibility, rather, it is a minimum, absolutely essential condition for the performance of our duties.
Promote a positive work environment:
By doing our best, with the help of all our staff, to create a workplace where employees feel respected, satisfied, and appreciated. Harassment or discrimination of any kind and especially involving race, color, religion, gender, sexual orientation, size, age, national origin, disability, political affiliation, and veteran or marital status is unacceptable in our workplace environment. Providing an environment that supports the values articulated above makes the achievement of excellence possible. While everyone who works for TCRC will contribute to the creation and maintenance of such an environment, our executives and managers, and our Board, assumes responsibility for fostering a context for work that will bring out the best in all of us.
Promote a safe work environment:
By being committed to providing a drug-free, safe and healthy working environment. Each of us is responsible for compliance with environmental, health and safety laws and regulations and for reporting violations of such laws and regulations.
Avoid conflicts of interest:
By avoiding in practice or appearance favoritism, influence, or activity that might impair or appear to impair our ability to make fair and objective decisions and judgments while performing our work. By disclosing personal or professional relationships that may present a conflict of interest.
Maintain confidentiality:
By maintaining accurate and complete records, by making entries into case and other records that reflect the desires and preferences of the people we serve or are in partnership with, by avoiding in practice or appearance any misrepresentation of facts, or any falsification of records, and by understanding that to compromise confidentiality is illegal, that to misrepresent, withhold or falsify information is unethical and may be illegal, and that to hide behind confidentiality to avoid accountability is also unethical.
Address conduct inconsistent with our code of ethics:
By remaining constant in promoting the values, principles and intent of the code and by actively involving the TCRC Ethics Council whenever a lack of clarity or conflict with the code is perceived.
Be person-centered in our work:
Our motto is “Person Centered in All We Do”.