At TCRC, we are committed to building strong relationships with the people and families we support.  Our goal is to be responsive and to clearly communicate options and work in partnership in the planning process. And while we always strive to work together, occasionally issues come up and there are formal processes established to help regional centers respond to concerns or complaints.

The Rights Complaint Process

If you believe that a regional center or service provider has wrongly or unfairly denied your rights, you may submit a Rights Complaint.

This process is not to be used to resolve any issues regarding regional center eligibility or for service related issues or disagreements.  For that, refer to the Appeals Process.

Things to Know…

The complaint should be submitted to TCRC’s Executive Director.

The Executive Director must respond within 20 working days of receiving the complaint.

A written response or proposed resolution will be provided to you in your preferred language. 

If you do not agree with the proposed resolution to your complaint, you may contact the Director of the Department of Developmental Services, in writing, within 15 days of receipt.

The Following Agencies Can Help…

Contact your Service Coordinator or other regional center staff.

The Office of the Ombudsperson at the DDS The Ombudsperson can be contacted at (877) 658-9731 or Ombudsperson@dds.ca.gov

Your local Clients’ Rights Advocate (CRA) at (805) 308-8950